Navigation

The Navigation experience structures the main navigation bars, Sidebar and Topbar, in a unified way across customer experiences.

Usage

General

The Navigation experience structures common elements found in Twilio products to provide customers a cohesive, expected way to find what they’re looking for. Applying this experience across all our customer experiences also makes the Twilio product suite feel and behave like one family of products.

What’s a product, customer experience, or feature?

Products or product platforms: Twilio Console, Flex, Segment, and SendGrid.
Customer experiences: All the products above, as well as Twilio Docs and internal tools.
Product features: Something with a distinct Twilio name (e.g., Voice, Engage) or groups of task-based features (e.g., Queue stats, Insights)
Product-wide features: Controls that apply to the entire product, like search, support, and user settings.

These are different from Twilio’s internal definition of these terms, but are used in these guidelines for simplicity.

What’s an account, workspace, or user?

At Twilio, we define accounts, users, and workspaces as:

Account: In Twilio Console, a group of resources that are administered and billed together. Similar to workspaces in Segment. Read more about accounts.
Workspace: In Segment, a group of sources that are administered and billed together. Similar to accounts in Twilio Console. Read more about workspaces.
User: A person with a login. Users can have access to multiple accounts or workspaces.

Layout and composition

To decide where to place new navigation elements, use these general principles:

The Sidebar is where customers navigate between product features using Sidebar Navigation and where they can control the Sidebar's visibility.
The left side of the Topbar is where customers navigate to account or workspace controls.
The right side of the Topbar is where customers find product- or experience-wide features, like search, Product Switcher, and User Dialog.
Navigating within a product feature should be handled at the page-level, with components like In-Page Navigation and Breadcrumb.

Accessibility

The Sidebar and Topbar navigation components have the following considerations:

Ensure the Skip links are correctly implemented. This ensures users can easily and quickly access the main content of a web page by bypassing repeated blocks of content such as navigation links.
Ensure the SidebarNavigation component is labelled with an accessible name.

Ingredients

Topbar
Account Switcher
Anchor
Badge
Combobox
Icons, particularly ChevronDownIcon, SearchIcon, SupportIcon, UserIcon
Menu
Product Switcher
Status Menu
User Dialog

Sidebar container
Sidebar Navigation
Icons, mainly product and feature logo icons

Examples

Product-agnostic

Open in Storybook


<Sidebar
  sidebarNavigationSkipLinkID={sidebarNavigationSkipLinkID}
  topbarSkipLinkID={topbarSkipLinkID}
  mainContentSkipLinkID={mainContentSkipLinkID}
  collapsed={pushSidebarCollapsed}
  variant="compact"
>
  <SidebarHeader>
    <SidebarHeaderIconButton as="a" href="#">
      <LogoTwilioIcon size="sizeIcon20" decorative={false} title="Go to Twilio Docs homepage" />
    </SidebarHeaderIconButton>
    <SidebarHeaderLabel>Twilio Docs</SidebarHeaderLabel>
  </SidebarHeader>
  <SidebarBody>
    <SidebarNavigation aria-label={id} hierarchical hideItemsOnCollapse>
      <SidebarNavigationItem href="https://google.com" selected>
        Twilio CLI
      </SidebarNavigationItem>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading>Examples</SidebarNavigationDisclosureHeading>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading>General usage</SidebarNavigationDisclosureHeading>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading>Getting started</SidebarNavigationDisclosureHeading>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationItem href="https://google.com">Plugins</SidebarNavigationItem>
      <SidebarNavigationItem href="https://google.com">Quick start</SidebarNavigationItem>
      <SidebarNavigationItem href="https://google.com">Uninstall</SidebarNavigationItem>
    </SidebarNavigation>
  </SidebarBody>
  <SidebarFooter>
    <SidebarCollapseButton
      onClick={() => setPushSidebarCollapsed(!pushSidebarCollapsed)}
      i18nCollapseLabel="Close sidebar"
      i18nExpandLabel="Open sidebar"
    />
  </SidebarFooter>
</Sidebar>
<SidebarPushContentWrapper collapsed={pushSidebarCollapsed} variant="compact">
  <Topbar id={topbarSkipLinkID}>
    <TopbarActions justify="start">
      <InPageNavigation aria-label="Product" marginBottom="space0">
        <InPageNavigationItem href="#" currentPage>
          Messaging
        </InPageNavigationItem>
        <InPageNavigationItem href="#">Voice</InPageNavigationItem>
        <InPageNavigationItem href="#">Serverless</InPageNavigationItem>
        <InPageNavigationItem href="#">Video</InPageNavigationItem>
        <InPageNavigationItem href="#">Studio</InPageNavigationItem>
      </InPageNavigation>
    </TopbarActions>
    <TopbarActions justify="end">
      <SearchBox />
      <Box
        as="a"
        href="#"
        color="colorText"
        textDecoration="none"
        fontWeight="fontWeightMedium"
        _hover={{textDecoration: 'underline'}}
      >
        Log in
      </Box>
      <Box
        as="a"
        href="#"
        color="colorText"
        textDecoration="none"
        fontWeight="fontWeightMedium"
        _hover={{textDecoration: 'underline'}}
      >
        Sign up
      </Box>
    </TopbarActions>
  </Topbar>
  <Box padding="space70" id={mainContentSkipLinkID}>
    <Button variant="primary" onClick={() => setPushSidebarCollapsed(!pushSidebarCollapsed)}>
      Toggle Push Sidebar
    </Button>
  </Box>
</SidebarPushContentWrapper>

(information)

Do you work on a Twilio product platform team?

Navigation and information architecture are ever-evolving. Collaborate with us on defining more specific guidelines for your product by starting a GitHub Discussion.

Flex

Open in Storybook


<Sidebar
  sidebarNavigationSkipLinkID={sidebarNavigationSkipLinkID}
  topbarSkipLinkID={topbarSkipLinkID}
  mainContentSkipLinkID={mainContentSkipLinkID}
  collapsed={collapsed}
  variant="compact"
>
  <SidebarHeader>
    <SidebarHeaderIconButton as="a" href="#">
      <ProductFlexIcon size="sizeIcon20" decorative={false} title="Go to Flex homepage" />
    </SidebarHeaderIconButton>
    <SidebarHeaderLabel>Twilio Flex</SidebarHeaderLabel>
  </SidebarHeader>
  <SidebarBody>
    <SidebarNavigation aria-label={id}>
      <SidebarNavigationItem
        href="https://google.com"
        selected
        icon={<ProductContactCenterAdminIcon decorative={false} title="Admin" />}
      >
        Admin
      </SidebarNavigationItem>
      <SidebarNavigationItem
        href="https://google.com"
        icon={<ProductContactCenterTasksIcon decorative={false} title="Agent dashboard" />}
      >
        Agent dashboard
      </SidebarNavigationItem>
      <SidebarNavigationItem
        href="https://google.com"
        icon={<ProductContactCenterTeamsIcon decorative={false} title="Teams view" />}
      >
        Teams view
      </SidebarNavigationItem>
      <SidebarNavigationItem
        href="https://google.com"
        icon={<ProductContactCenterQueuesIcon decorative={false} title="Queue stats" />}
      >
        Queue stats
      </SidebarNavigationItem>
      <SidebarNavigationItem
        href="https://google.com"
        icon={<ProductPrivacyIcon decorative={false} title="Privacy" />}
      >
        Privacy
      </SidebarNavigationItem>
      <SidebarNavigationItem
        href="https://google.com"
        icon={<ProductUsageIcon decorative={false} title="Insights" />}
      >
        Insights
      </SidebarNavigationItem>
    </SidebarNavigation>
  </SidebarBody>
  <SidebarFooter>
    <SidebarCollapseButton
      onClick={() => setCollapsed(!collapsed)}
      i18nCollapseLabel="Close sidebar"
      i18nExpandLabel="Open sidebar"
    />
  </SidebarFooter>
</Sidebar>
<SidebarOverlayContentWrapper collapsed={collapsed} variant="compact">
  <Topbar id={topbarSkipLinkID}>
    <TopbarActions justify="start">
      <StatusMenuExample />
    </TopbarActions>
    <TopbarActions justify="end">
      <SupportMenu />
      <DebuggerAction />
      <AppSwitcher />
      <UserDialogExample />
    </TopbarActions>
  </Topbar>
  <Box padding="space70" id={mainContentSkipLinkID}>
    <Button variant="primary" onClick={() => setCollapsed(!collapsed)}>
      Toggle Overlay Sidebar
    </Button>
  </Box>
</SidebarOverlayContentWrapper>

Segment

Open in Storybook


<Sidebar
  sidebarNavigationSkipLinkID={sidebarNavigationSkipLinkID}
  topbarSkipLinkID={topbarSkipLinkID}
  mainContentSkipLinkID={mainContentSkipLinkID}
  collapsed={collapsed}
  variant="compact"
>
  <SidebarHeader>
    <SidebarHeaderIconButton as="a" href="#">
      <ProductSegmentIcon size="sizeIcon20" decorative={false} title="Go to Segment homepage" />
    </SidebarHeaderIconButton>
    <SidebarHeaderLabel>Twilio Segment</SidebarHeaderLabel>
  </SidebarHeader>
  <SidebarBody>
    <SidebarNavigation aria-label={id} hierarchical hideItemsOnCollapse>
      <SidebarNavigationItem href="https://google.com" icon={<ProductHomeIcon decorative />}>
        Home
      </SidebarNavigationItem>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductConnectionsIcon decorative />} selected>
            Connections
          </SidebarNavigationDisclosureHeading>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com" selected>
            Overview
          </SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductReverseETLIcon decorative />}>
            Reverse ETL
          </SidebarNavigationDisclosureHeading>
          <SidebarBetaBadge as="span">Beta</SidebarBetaBadge>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductPrivacyIcon decorative />}>
            Privacy
          </SidebarNavigationDisclosureHeading>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductProtocolsIcon decorative />}>
            Protocols
          </SidebarNavigationDisclosureHeading>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductEngageIcon decorative />}>
            Enagage
          </SidebarNavigationDisclosureHeading>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductSettingsIcon decorative />}>
            Settings
          </SidebarNavigationDisclosureHeading>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
    </SidebarNavigation>
  </SidebarBody>
  <SidebarFooter>
    <SidebarCollapseButton
      onClick={() => setCollapsed(!collapsed)}
      i18nCollapseLabel="Close sidebar"
      i18nExpandLabel="Open sidebar"
    />
  </SidebarFooter>
</Sidebar>
<SidebarPushContentWrapper collapsed={collapsed} variant="compact">
  <Topbar id={topbarSkipLinkID}>
    <TopbarActions justify="start">
      <WorkspaceSwitcherMenu />
      <UpgradeBadge />
    </TopbarActions>
    <TopbarActions justify="end">
      <SearchBox />
      <SupportMenu />
      <NotificationsDialog />
      <AppSwitcher />
      <UserDialogExample />
    </TopbarActions>
  </Topbar>
  <Box padding="space70" id={mainContentSkipLinkID}>
    <Button variant="primary" onClick={() => setCollapsed(!collapsed)}>
      Toggle Push Sidebar
    </Button>
  </Box>
</SidebarPushContentWrapper>

Twilio Console

Open in Storybook


<Sidebar
  collapsed={collapsed}
  variant="compact"
  sidebarNavigationSkipLinkID={sidebarNavigationSkipLinkID}
  topbarSkipLinkID={topbarSkipLinkID}
  mainContentSkipLinkID={mainContentSkipLinkID}
>
  <SidebarHeader>
    <SidebarHeaderIconButton as="a" href="#">
      <LogoTwilioIcon size="sizeIcon20" decorative={false} title="Go to Console homepage" />
    </SidebarHeaderIconButton>
    <SidebarHeaderLabel>Twilio Console</SidebarHeaderLabel>
  </SidebarHeader>
  <SidebarBody>
    <SidebarNavigation aria-label={id} hierarchical hideItemsOnCollapse>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductMessagingIcon decorative />} selected>
            Messaging
          </SidebarNavigationDisclosureHeading>
          <MenuButton {...menu} variant="inverse_link" size="icon_small">
            <MoreIcon decorative={false} title="More" />
          </MenuButton>
          <Menu {...menu} aria-label="Preferences">
            <MenuItem {...menu} onClick={onClick}>
              Unpin from sidebar
            </MenuItem>
            <MenuItem {...menu} href="http://www.google.com">
              Go to docs
            </MenuItem>
          </Menu>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
          <SidebarNavigationDisclosure>
            <SidebarNavigationDisclosureHeadingWrapper>
              <SidebarNavigationDisclosureHeading selected>Try it out</SidebarNavigationDisclosureHeading>
            </SidebarNavigationDisclosureHeadingWrapper>
            <SidebarNavigationDisclosureContent>
              <SidebarNavigationItem href="https://google.com">Send an SMS</SidebarNavigationItem>
              <SidebarNavigationItem href="https://google.com" selected>
                Send a Whatsapp message
              </SidebarNavigationItem>
            </SidebarNavigationDisclosureContent>
          </SidebarNavigationDisclosure>
          <SidebarNavigationItem href="https://google.com">Services</SidebarNavigationItem>
          <SidebarNavigationDisclosure>
            <SidebarNavigationDisclosureHeadingWrapper>
              <SidebarNavigationDisclosureHeading>Senders</SidebarNavigationDisclosureHeading>
              <SidebarBetaBadge as="span">Beta</SidebarBetaBadge>
            </SidebarNavigationDisclosureHeadingWrapper>
            <SidebarNavigationDisclosureContent>
              <SidebarNavigationItem href="https://google.com">Addons</SidebarNavigationItem>
              <SidebarNavigationItem href="https://google.com">Navigation Item</SidebarNavigationItem>
              <SidebarNavigationItem href="https://google.com">Navigation Item</SidebarNavigationItem>
            </SidebarNavigationDisclosureContent>
          </SidebarNavigationDisclosure>
          <SidebarNavigationDisclosure>
            <SidebarNavigationDisclosureHeadingWrapper>
              <SidebarNavigationDisclosureHeading>Settings</SidebarNavigationDisclosureHeading>
            </SidebarNavigationDisclosureHeadingWrapper>
            <SidebarNavigationDisclosureContent>
              <SidebarNavigationItem href="#">
                Addons <SidebarBetaBadge as="span">Beta</SidebarBetaBadge>
              </SidebarNavigationItem>
              <SidebarNavigationItem href="https://google.com">Navigation Item</SidebarNavigationItem>
              <SidebarNavigationItem href="https://google.com">Navigation Item</SidebarNavigationItem>
            </SidebarNavigationDisclosureContent>
          </SidebarNavigationDisclosure>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductLookupIcon decorative />}>
            Lookup
          </SidebarNavigationDisclosureHeading>
          <MenuButton {...menuLookup} variant="inverse_link" size="icon_small">
            <MoreIcon decorative={false} title="More" />
          </MenuButton>
          <Menu {...menuLookup} aria-label="Preferences">
            <MenuItem {...menuLookup} onClick={onClick}>
              Unpin from sidebar
            </MenuItem>
            <MenuItem {...menuLookup} href="http://www.google.com">
              Go to docs
            </MenuItem>
          </Menu>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Lookup a phone number</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
      </SidebarNavigationDisclosure>
      <SidebarNavigationSeparator />
      <SidebarNavigationDisclosure>
        <SidebarNavigationDisclosureHeadingWrapper>
          <SidebarNavigationDisclosureHeading icon={<ProductVideoIcon decorative />}>
            Video
          </SidebarNavigationDisclosureHeading>
          <MenuButton {...menuVideo} variant="inverse_link" size="icon_small">
            <MoreIcon decorative={false} title="More" />
          </MenuButton>
          <Menu {...menuVideo} aria-label="Preferences">
            <MenuItem {...menuVideo} onClick={onClick}>
              Unpin from sidebar
            </MenuItem>
            <MenuItem {...menuVideo} href="http://www.google.com">
              Go to docs
            </MenuItem>
          </Menu>
        </SidebarNavigationDisclosureHeadingWrapper>
        <SidebarNavigationDisclosureContent>
          <SidebarNavigationItem href="https://google.com">Overview</SidebarNavigationItem>
        </SidebarNavigationDisclosureContent>
        <SidebarNavigationSeparator />
      </SidebarNavigationDisclosure>
      <SidebarNavigationItem href="https://google.com">
        Explore products <PlusIcon decorative />
      </SidebarNavigationItem>
    </SidebarNavigation>
  </SidebarBody>
  <SidebarFooter>
    <SidebarCollapseButton
      onClick={() => setCollapsed(!collapsed)}
      i18nCollapseLabel="Close sidebar"
      i18nExpandLabel="Open sidebar"
    />
  </SidebarFooter>
</Sidebar>
<SidebarPushContentWrapper collapsed={collapsed} variant="compact">
  <Topbar id={topbarSkipLinkID}>
    <TopbarActions justify="start">
      <AccountSwitcherMenu />
      <TrialBadge />
    </TopbarActions>
    <TopbarActions justify="end">
      <SearchBox />
      <AccountMenu />
      <BillingMenu />
      <SupportMenu />
      <AppSwitcher />
      <UserDialogExample />
    </TopbarActions>
  </Topbar>
  <Box padding="space70" id={mainContentSkipLinkID}>
    <Button variant="primary" onClick={() => setCollapsed(!collapsed)}>
      Toggle Push Sidebar
    </Button>
  </Box>
</SidebarPushContentWrapper>

Starter kits

Figma
Paste prototyping kit (update coming soon)

Navigation

Usage

General

What’s a product, customer experience, or feature?

What’s an account, workspace, or user?

Layout and composition

Accessibility

Ingredients

Topbar ingredients

Sidebar ingredients

Examples

Product-agnostic

Do you work on a Twilio product platform team?

Flex

Segment

Twilio Console

Starter kits